AI customer support
AI customer service that responds like you. Without giving up control.
90% automated. Every reply sounds like you wrote it yourself.
Cancel anytime.
50+ e-commerce shops in DACH save hours every day.
How Humane.Plus works
Four parts: automatic replies, returns, a check before sending, and learning from your corrections.
Hi, I'd like to request a refund for an ordered product. It arrived damaged.
Automatic reply mode
The agent answers 90% of requests before you have read them. It writes from the real order, the current shipment history and your tone. No canned snippets, no copy-paste. The hours that sit in your inbox today stay yours.
Intelligent returns management
Humane.Plus links every return to its order and walks your customer from the request through to the refund. That saves 75% of the time each return costs you today.
Prevents escalations before they happen
A second pass checks every reply for tone, content and your rules before it goes out. If it fails, it lands with you instead of with the customer. 60% fewer escalations, 80% fewer negative reviews.
Learn once, get it right every time
You set your rules once: goodwill limits, return deadlines, exceptions. If a reply doesn't fit, you correct it once. The AI remembers and gets it right from then on. No prompt engineering, no repeated corrections.
With Humane.Plus we have another tool in our backend to support our customers. The AI answers in the individual style of each brand and streamlines the communication with the customers.
Malte Fritz LückADVNTG | Growth Marketer
The features that set us apart
Automation that knows your rules and learns from every correction.
Set up once. Automatic forever.
In 4 steps your support is live and you never have to handle it yourself again.
Enterprise security
AES-256 encryption and GDPR-compliant German servers. We do not use your customer conversations to train models for other merchants. What your agent learns stays in your account.
Global reach
Multi-language support and worldwide availability. Serve customers in their language, wherever they are.
Pay for tickets, not features
Every feature is in every plan. You only choose how many tickets you need.
Starter
100 tickets included
then €0.49 per ticket
Included in every plan
- Message categorization
- Shopify integration
- Live parcel tracking
- Business rules engine
- Native AI training
- Psychological de-escalation
- Humane MCP server
GrowthPopular
500 tickets included
then €0.40 per ticket
Included in every plan
- Message categorization
- Shopify integration
- Live parcel tracking
- Business rules engine
- Native AI training
- Psychological de-escalation
- Humane MCP server
Scale
1,000 tickets included
then €0.35 per ticket
Included in every plan
- Message categorization
- Shopify integration
- Live parcel tracking
- Business rules engine
- Native AI training
- Psychological de-escalation
- Humane MCP server
Enterprise
From 1,000 tickets
Custom pricing
Included in every plan
- Message categorization
- Shopify integration
- Live parcel tracking
- Business rules engine
- Native AI training
- Psychological de-escalation
- Humane MCP server
Frequently asked questions
Still have a question? Write us directly on WhatsApp.
